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COVID-19

December 2nd, 2020

MASSPRODUCTIONS Q&A IN REGARDS TO COVID-19

We hope you are staying safe during these strange circumstances.

This page is being updated on a day to day basis. Last update was December 2nd. For additional questions, please contact sanna.fehrman@massproductions.se

 

Is production still up and running?

Yes. To this day production is up and running, however, there has been an increase in cases in the region of our production, this has caused a 4-5 weeks delay in production time. Our customer service teams, our production, and our logistics teams are all up and running, don’t hesitate to email us an update about your order.

What about delivery?

We are doing everything we can to keep you updated about your placed orders and how your future orders might be affected. We are in close, day to day contact, with our different logistic partners and warehouses. At this time, we are experiencing short delays in some orders due to delay in transport, but are continuing all orders and are shipping daily, worldwide.

We have experienced small delays in ground transportation, due to longer controls at some borders, but so far, delivery times have not been affected. If you have further questions for specific delivery times, please contact info@massproductions.se.

 

How can I see the products?

During this period, Massproductions is following the government’s recommendation to work from home. Therefore, the showroom is closed, but we are able to host virtual viewings, or by appointment. We are also happy to send product or material samples to your home or office.

Contact info@massproductions.se for more information.

 

Furthermore, the safety and wellbeing of our customers, partners, and employees is our main priority. We are carefully monitoring the latest updates from authorities to assure that we are doing what we can to provide the safest possible environment, taking all necessary precautions to minimise risk.

Until next time, stay safe!

Overview

Privacy policy

Everyone who wishes to create an account on our website can enjoy additional functionality, like saving certain products, making inquiries, or downloading product information PDFs. In order to create an account the user fills in their name, email address, company and profession. This information will purely be used when an inquiry about a product is made, the inquiry will be sent to our administrations email address along with the personal information, in order for us to get in touch with the person or company in question properly. If someone wishes to delete or update their account then they can do so easily on their accounts page.

Our newsletter subscribers also fill in their name, email address, company, and profession. Their name will only be used to address them in the emails, the email address will only be used for sending out our newsletter, and their company and profession details are used by Massproductions to create a better understanding about our audience. None of this information is ever shared with third parties, and an unsubscribe link is at all times added in the bottom of our newsletters.

Our full Privacy Policy can be downloaded from our website’s downloads page.